Business Phones

Softphone

A softphone is softwear programme, making calls over the internet rather than using dedicated hardwear. Our application can be installed on a PC, laptop or mobile phone and allows calls to be made and recieved via your business.

It works much in the same way as a regular phone including presenting your business number, answering calls within hunt groups, transferring and conferencing. 

All data is stored in the cloud and nothing is held locally on the device.

With thousands of business customers using the softphone every working day, the application is simple to use, feature rich and replaces the need for customers to have multiple tools and portals to manage their business communications.

Mobile Apps 

The mobile app is free to download and keeps you in control of your business communications anywhere, anytime as if you are in the office. Present your business telephone number, record calls, chat to colleagues and view wallboards via the mobile app.  

With the ability to use multiple calling options including Mobile Data, Wi-Fi and GSM to suit an ever-changing working environment, the app makes managing calls, transferring and conferencing with colleagues a seamless experience.

Access your globel address book from anywhere on your mobile and view colleague's availability in real time.

Monitor business performance in real time, see who is logged in to queues, monitor missed calls and keep up to date on your overall communication performance.

Developed in Germany our reliable business phone system is based in the cloud. All the technology is managed in a data centre, using the latest technology.

Even if you loose your internet connection at your office, you can either use the free IOS and android apps on 3G/4G mobile connections or just unplug your phone and take it to another location, where you have an internet connection- even at home or another office.

We understand businesses needs can change quickly which is why with our business phone system you can add or remove phones as your business needs change.

We can get new phones delivered and working within a few days.

And 150+ features built in...

As a cloud based phone system, our technology provides all the latest features a business could require.

This reduces the overall cost to business, and keeps things simple.

Work how you want – where you want – on any device

With more people working remotely, we are able to offer a solution which enables true flexible working- simply.

The Xelion app works seemlessly on a desktop, mobile or digital desk phone.

DESKTOP
The patented desktop app puts you back in the driving seat of how you communicate. With real time presence you will
never miss a call. Manage your entire estate through the single interface. Twin with a desk phone or use
purely as a softphone on your desktop.

MOBILE

Instant access on your mobile while on the move with all the popular features including click to dial, wallboards, chat including presenting your business number
when dialling through the app. It could even remove the need for a persoanl and a work mobile. Simple.

HARDWARE

Xelion supports a wide range of devices giving you tools
to communicate where and how you want. Each user imay have as many devices as they need under a single user
licence. 

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\Our system is fast to setup and deliver to your site, no matter where you are in the UK.

We deliver new phones normally in 2-3 working days.

Our systerm comes complete with  4 levels of reporting to cater for all business types and needs. From easy to access wallboards, web-based graphs to complex tailored database interrogation, Xelion can meet the demands of every organisation. 

Wallboards 

Wallboards offer real-time  visibility of an individual, department or teams communications. Designed primarily for inbound calls queues, our interactive boards allow managers to drill down on how many calls have been answered, or missed, improving overall business performance. Display all your core metrics on a big screen at no extra cost.

Web 

Web reporting is a series of pre-built online graphical reports that give quick and simple visibility of any group or users activities. Accessible via any web browser from any device, managers can monitor a team or any individual’s performance in easy to read charts and data sets.

Automated reporting 

Automated reports provide more complex statistics and allow for a deeper understanding of call groups, and individual user activity and performance. Once automated within the admin console, reports will generate on a preschedule (weekly or monthly) and are  sent via email to a list of users. These reports can also be viewed by managers and team leaders via the desktop application.

Query tool 

The powerful query tool allows for interrogation of the entire database without restriction. Data can be exported on an ad-hoc basis or via a schedule. Exported data is ready to be imported into metrics tools including Excel, Power BI, Tableau, and many others. Visibility of queries can be restricted.

One Licence

Our user licence model is simple and straightforward, each user requires a single licence, giving them full access to everything we have to offer with an unlimited number of devices. Download the free Xelion desktop and mobile applications and enter a world of seamless, flexible working.  

All Features 

No bolt-ons no additional charges! All our features are included as standard out of the box. This includes any new features that are added to the product in future releases. This simple model gives partners the scalability and flexibility to adapt how they want to work overtime without having to worry about whether Xelion will support the changes they want to make within the business.

Reliability 

We only partner with who we believe are the best and who we use ourselves which is why we've partnered with Xelion. Xelion are hosted within some of the most advanced data centres in the world powered by Amazon Web Services infrastructure. With 24/7 monitoring and independent call termination Xelion offer a reliable, secure and simple use platform that services business across Europe every day.

You may have heard the rumors....

The PTSN switch-off is planned for 2025. 

Traditional landlines, using the 100 year old network, will be switched off in favour of a digital network. Analogue equipment will become redundant. This will apply to both business and home lines.

Many of our clients have already sucessfully made the move to digital already and are enjoying the benefits of a cloud- based system.